Privacy Policy

Your privacy matters to us at Lenova.ai. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit lenova.ai and/or aurora.lenova.ai or engage with any of our AI automation services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect information in the following ways:

• Contact information — name, email address, phone number, and business details when you submit inquiries, book a call, or sign up for our services.
• Campaign data — contact lists, lead databases, and business information you provide to us for the purpose of running AI automation campaigns.
• Usage data — browser type, device information, IP address, pages visited, time spent on site, and other interactions with our website collected automatically.
• Communications — records of your correspondence with us including emails, chat messages, and call notes.
• Payment information — billing details processed securely through our payment providers. We do not store full credit card numbers on our servers.
• Cookies and tracking data — we use cookies and similar technologies to enhance your experience and analyze site traffic. See Section 8 for more details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI automation services.
• Respond to inquiries, support requests, and customer communications.
• Set up, manage, and optimize your AI campaigns on your behalf.
• Send service updates, invoices, and operational communications.
• Send marketing communications, promotions, and offers — you may opt out at any time.
• Analyze website usage to improve our platform and user experience.
• Comply with legal obligations and enforce our Terms & Conditions.
• Detect and prevent fraud, abuse, or unauthorized use of our services.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

• Service providers — trusted third-party platforms we use to deliver our services, including GoHighLevel, Zapier, Twilio, OpenAI, and payment processors. These providers are contractually obligated to protect your data.
• Legal compliance — when required by law, regulation, court order, or to protect the rights, property, or safety of Lenova.ai, our clients, or others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction with appropriate notice.

4. Data Protection & Security

• We use industry-standard security measures including encryption, secure servers, and access controls to protect your personal information.
• Access to your data is restricted to authorized personnel who need it to perform their job functions.
• While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
• In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Campaign data (contact lists and lead databases) provided by clients is retained only for the duration of the active service engagement and deleted upon termination unless otherwise agreed in writing.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal obligations.
• Opt-out — unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Portability — request a copy of your data in a portable, machine-readable format where applicable.
• Objection — object to certain types of processing of your personal data.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. SMS & Communications Compliance

Lenova.ai operates AI-powered SMS outreach systems on behalf of clients. In connection with these services:

• We require all clients to confirm that their contact lists have been lawfully collected and that appropriate consents have been obtained prior to any outreach.
• All SMS campaigns are conducted in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable messaging regulations.
• Recipients of SMS messages always have the ability to opt out by replying STOP, after which they will receive no further messages.
• We maintain opt-out records and honor all unsubscribe requests promptly.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings.
• Analyze website traffic and user behavior to improve our site.
• Support marketing and retargeting activities.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website. By continuing to use our site, you consent to our use of cookies.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.